What You Need to Know to Design Quality Surveys

Keep them clear, concise, and quick.

Outsourcing Is Becoming a Cloudy Subject

Look past buzzwords when choosing speech-enabled solutions.

Raise Your Mobile Profile

Look to outsourcing to give your customers the technology they expect.

When Outsourcing Providers Disappear

As the economy contracts, strengthen your outsourcing contacts.

Demanding Multichannel Interactions

Six best practices for deploying agile channeling platforms

Make the Right Tech Request

Companies that cut costs on RFP consultants may pay a high price.

Are There 31 Outsourcing Flavors?

IVR system decision makers weigh factors across customer entry points.

Making a Case for IVR Hosting

Is the Cloud Your Answer?

Many questions need to be asked to reach the right conclusion.

Why Reject the Premise of Hosted IVR Benefits?

The capital benefits will help sell the idea to the CFO.

Should You Shore Up Your Resources Through Offshoring?

Some job titles are better outsourced overseas than others.