What You Need to Know to Design Quality Surveys
10 Nov 2014
Keep them clear, concise, and quick.
Outsourcing Is Becoming a Cloudy Subject
17 Feb 2014
Look past buzzwords when choosing speech-enabled solutions.
Raise Your Mobile Profile
10 Feb 2013
Look to outsourcing to give your customers the technology they expect.
When Outsourcing Providers Disappear
10 Nov 2012
As the economy contracts, strengthen your outsourcing contacts.
Demanding Multichannel Interactions
10 Sep 2012
Six best practices for deploying agile channeling platforms
Make the Right Tech Request
01 May 2012
Companies that cut costs on RFP consultants may pay a high price.
Are There 31 Outsourcing Flavors?
01 Nov 2011
IVR system decision makers weigh factors across customer entry points.
Making a Case for IVR Hosting
01 May 2011
Is the Cloud Your Answer?
05 Jan 2011
Many questions need to be asked to reach the right conclusion.
Why Reject the Premise of Hosted IVR Benefits?
01 Nov 2010
The capital benefits will help sell the idea to the CFO.
Should You Shore Up Your Resources Through Offshoring?
03 May 2010
Some job titles are better outsourced overseas than others.