Empirix and Genesys Launch Integrated Testing and Monitoring Solutions for Genesys Voice Platform (GVP)
BEDFORD, Mass. and SAN FRANCISCO - Empirix Inc. and Genesys Telecommunications Laboratories, Inc., jointly released integrated testing and monitoring solutions for Genesys Voice Platform (GVP) environments. This announcement builds upon an existing relationship between Empirix and Genesys.
Genesys Voice Platform is a software-only product that brings Internet technologies to voice self-service applications based on VoiceXML (VXML). Empirix testing and monitoring solutions ensure that GVP interoperates with existing contact center components and applications.
"When using these new technologies, companies have to get their house in order first, and ensure that it stays in order," says consultant Lori Bocklund, president of Strategic Contact Inc. "Buyers need to make smart technology purchase decisions that consider integration and compatibility with the rest of the infrastructure. Good testing and monitoring practices should be applied at implementation and ongoing these steps will ensure end-to-end performance is acceptable under normal and heavy call loads."
Specific Empirix solutions for GVP include Hammer Performance Assurance for Genesys voice self-service, which is used for diagnostics and automated load and functional testing of GVP. A second solution, OneSight Telephony Monitors for GVP, enables organizations to monitor and manage GVP, and correlate performance with data on related components, voice and VoiceXML transactions, and the underlying infrastructure. Combined, they enable organizations to manage GVP across the lifecycle from pre-deployment through production.