MiaRec Launches Call Recording and Contact Center Performance Management
MiaRec, a provider of advanced call recording and contact center solutions, released today a new version of MiaRec call recording and quality management software for contact centers.
MiaRec's complete solution for contact center performance management offers advanced call recording functionality, agent evaluation and customizable performance reporting.
MiaRec Quality Management Suite is an all-in-one integrated solution composed of four components: MiaRec Call Recording, Live Monitoring, Score Cards, and Reporting.
Real-time dashboards provide an at-a-glance view of calls-per-day, call duration, active calls, total number of recorded calls, and more.
"We are continually working on our product's functionality and enhancements to deliver the best-of-breed contact center solutions to the market," said Gennady Bezko, CEO of MiaRec, in a statement. "We see a high demand for an all-in-one integrated solution from our contact center customers, and we believe they will be pleased with the new features available in our product."