7.ai Releases Virtual Agent with Integrated Conversational and Informational Capabilities
7.ai, a provider of intent-driven customer experience solutions, announced its Winter 2018 Release, which enhances the company’s flagship product 7 AIVA, to support both informational and conversational journeys in a single solution. This enables enterprises to handle everything from simple queries to complex interactions. The company also announced that it has more than 150 patents and patent applications, and 7.ai Virtual Agents handled more than 200 million inquiries in 2017, a 50% increase over the previous year.
While some questions have only one right answer, complex customer interactions require a more sophisticated conversational approach. 7 AIVA delivers the right solution for each journey, and automates interactions through cognitive capabilities that provide “near-human” experiences. 7 AIVA can leverage the same natural language understanding, predictive models, business rules, and content across both voice and digital channels. Additionally, 7 AIVA can connect to enterprise systems in order to personalize responses and resolve customer issues quickly without requiring a human agent.
In addition to the next generation of 7 AIVA, the Winter 2018 Release includes the following enhancements:
- Integration with Leading CRM and Help Desk Apps
- Improved Reporting and Tools