Krisp Launches Voice Translation v3
Krisp, a provider of real-time voice artificial intelligence technology, has introduced Voice Translation v3 and the Voice Translation API.
Voice Translation v3 adds the controls and visibility that make multilingual operations measurable.
"Real-time voice translation is having its moment, but most of what is shipping was built on general data and not tested where accuracy matters," said Davit Baghdasaryan, CEO and co-founder of Krisp, in a statement. "We built our engine for the most difficult environments: live calls in healthcare, insurance, and financial services where one wrong word has real consequences. That is what moves translation from a feature to an operational infrastructure. Today that engine is available to enterprises as a managed product and to developers as a self-serve API."
Voice Translation v3 adds the following:
- Accuracy QA: Automatically scores the accuracy of 100 percent of translated calls across four quality dimensions.
- Quick Phrases: Pre-written, regulated content delivered as translated speech in any language.
- Live Call Audit: Admins can listen to the call from the customer's and agent's perspective and access a live bi-lingual transcript in real time.
- Language Auto-Selection at call start.
- Custom Vocabulary and Dictionary for industry terms.
- 61 languages in any pair: including U.S. Spanish, French Canadian, Egyptian Arabic, and more regional variants.
For developers, the Voice Translation API offers the following:
- Self-serve: Sign up, get a key, ship.
- One WebSocket: Speech in, translated speech and text out.
- SDKs: JavaScript and Python at launch, C++ coming soon.
- Domain control with custom vocabulary and dictionary built in.
- 99.9 percent uptime guarantee.
- 60 free minutes to test before scaling.
"Developers building telehealth, customer support, fintech, and other accuracy-critical products need more than a demo that works on clean audio," said Robert Schoenfield, executive vice president of licensing and prtnerships at Krisp, in a statement. "They need an engine that has already been tested in live, high-stakes calls. The Voice Translation API gives them direct access to that engine, with a developer experience that does not require a sales call to get started."