866-OUR-VOTE Hotline Allows Voters Nationwide to Report Problems and Receive Help
MCLEAN, Va. - 866-OUR-VOTE, a toll-free hotline for citizens to report problems and receive help on Election Day, selected Angel.com's, a division of MicroStrategy Incorporated (NASDAQ: MSTR), technology. The hotline is an effort by Election Protection, a coalition of non-partisan organizations led by the Lawyers' Committee for Civil Rights Under Law, the NAACP, and the People For the American Way Foundation. The group anticipates tens of thousands of calls leading up to and on Nov. 7, 2006 and will have approximately 500 trained volunteers providing information and support as needed.
The hotline is a national voter protection line that provides live agents and state and local-specific information to callers. The staff can also mobilize legal efforts to investigate problems or irregularities, and work with local election officials to solve these problems. The hotline fielded upwards of 200,000 calls during the 2004 election.
"The Angel.com Virtual Call Center platform brings voter protection to the 21st century by providing the flexibility and responsiveness we need to address the real problems experienced by American voters," said Barbara Arnwine, executive director of the Lawyers Committee. "Before, we had to make decisions about call routing weeks in advance and had no flexibility on the back-end."
Angel.com's Virtual Call Center allows the organization to route calls to available volunteers regardless of location. For example, a call center in an area of the country with light traffic can support those with higher volume as trends emerge on Election Day. The system also allows the organization to analyze data, such as caller location and percentage of requests for Spanish translation.