Ambient Devices Selects Angel.com's Virtual Call Center
MCLEAN, Va. - Consumer products manufacturer Ambient Devices selected Angel.com for a Virtual Call Center to manage customer support and new orders for its growing line of innovative products.
Ambient Devices, maker of the Brookstone 5-Day Wireless Weather Forecaster, the Ambient Orb, and other devices that make Internet information available on everyday objects, turned to Angel.com for a new IVR solution to route and monitor calls, and answer basic customer queries. Using Angel.com's online toolkit, Ambient Devices created a Virtual Call Center.
For customers, the solution provides a method to order products and receive basic technical support and advanced personalization options. Supported products include the 5-Day Weather Forecaster, a post-it sized device that automatically receives real-time weather information from AccuWeather.com.
"Using the Angel.com system, our customers can now have basic questions answered in an automated way without delay, and in the process we have gained a better understanding of their needs," said Pritesh Gandhi, Ambient Devices vice president of operations. "We are really impressed with the ease of use of the tools and pleased that we could create a new system that interacts seamlessly with our data."
In addition to the benefits of a more efficient support line, the Angel.com Virtual Call Center added immediate value by incorporating an automated product order and payment line -- tasks previously handled by live agents.