Angel Integrates IVR into LexisNexis Solutions

LexisNexis Risk Solutions announced that it has integrated Angel's interactive voice technology to create LexisNexis IVR on Demand for Identity Proofing and Voice Biometrics.

The new solution will enable LexisNexis customers to create and deploy identity proofing and voice biometrics via the cloud and provide stronger, risk-based user verification and authentication, the companies said.

LexisNexis provides identity proofing and Multi-Factor Authentication solutions for users who repeatedly access high-risk, high-value transactions remotely within the financial services, healthcare, government, and retail markets. With the LexisNexis IVR on Demand for Identity Proofing and Voice Biometrics, organizations can leverage Angel's IVR capabilities to implement identity proofing or voice biometrics within their own IVR environment, without the expense of having to build those capabilities internally.

"Speed to market is absolutely essential to our customers," said Dennis Becker, LexisNexis vice president of emerging markets, in a statement. "Angel has proven its voice and IVR solutions can be immediately deployed and scaled to meet the demands of global businesses, which is a huge competitive advantage within any market. With these new capabilities, customers can quickly and easily implement identity proofing and voice biometrics within their IVR environments to meet their strong authentication needs."

LexisNexis joins CenturyLink and others in providing Angel voice solutions to their customers. Angel's IVR service is delivered through a software as a service (SaaS) model, which enables businesses to customize the solution specifically for their business. The LexisNexis IVR on Demand is powered by Angel's cloud-based IVR and is a fully on-demand solution that requires no hardware, software, or staff investments from the customer. The LexisNexis IVR on Demand solutions for Identity Proofing and Voice Biometrics features Angel speech recognition and is designed to easily scale to changing business and customer needs.

"Customers expect immediate and personalized attention—and rightly so," said Dave Rennyson, president of Angel, in a statement. "Being able to create this customized dialogue is critical to the customer experience, regardless of the size of the business. With Angel's IVR technology, LexisNexis can enable its global audience to enhance how they communicate with their customers, all with minimal interruption to their existing enterprise architecture."

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