AudioCodes Releases AI Agents

AudioCodes, a provider of voice, contact center, and conversational artificial intelligence applications and services has released AI Agents, a module for its Live Hub voice communications platform-as-a-service to help companies build, integrate, and run large language model-powered voice bots on their telephony and customer-engagement systems.

Live Hub brings together conversational interactive voice response, voice AI agents, live-agent assist, and real-time translation. With native reach across SIP trunks, unified communications and cloud contact center platforms, on-premises telephony systems, WhatsApp and WebRTC, Live Hub lets enterprises deploy Voice AI on top of their existing investments.

With AudioCodes' AI Agents, businesses can do the following:

• Create human-like voice bots using third-party LLMs, tuned for real-world service journeys.
• Upload documents and knowledge sources and connect secure APIs and tools so bots can authenticate callers, fetch/update records, and trigger workflows.
• Design complex, multi-step journeys using specialized sub-agents and modular workflows, with smart handoffs to live agents and full context continuity.

"Voice AI is becoming a material growth engine for AudioCodes," said Shabtai Adlersberg, president and CEO of AudioCodes, in a statement. "Live Hub has already proven that enterprises want a single, open platform to modernize customer interactions on the systems they run today. With the introduction of AI Agents, we're deepening that value, accelerating the deployment of high-quality voice automation, at scale, while preserving governance and protecting prior investments. We believe this expansion meaningfully strengthens our Voice AI line of business and positions AudioCodes for the next phase of growth."