CallMiner and BusComm Announce Reseller Agreement

Speech analytics systems provider CallMiner today signed a reseller agreement with BusComm, an exclusive value added reseller (VAR) of digital voice and data information management systems.

“BusComm is excited to provide a very unique and differentiated product—Eureka! Essentials for speech analytics—to our existing base of contact centers,” said John Moldthan, president and CEO of BusComm. “The ability to analyze up to 1,000 hours of customer conversations per day will be a tremendous value-added offering to our small-to-medium-sized contact centers that are seeking to search calls and retrieve data quickly for critical customer intelligence.”

“The BusComm agreement represents a great opportunity,” said Terry Leahy, president and CEO of CallMiner, Inc. “With this new partnership, CallMiner is able to extend speech analytics beyond enterprise customers. Since CallMiner Eureka Essentials is platform-agnostic, it will integrate seamlessly with any of BusComm’s customers that use Verint/Witness call recorders. Additionally, BusComm will have the ability to leverage CallMiner’s speech analytics for strategic business intelligence opportunities because Eureka converts customer conversations and calls into data that is stored in non-proprietary formats."