CallVU’s Conversational IVR Combines Voice Assistance Technology with Visual Customer Experience
CallVU, a provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced the newest addition to its Digital Engagement Platform, Conversational IVR. With Conversational IVR, CallVU leverages artificial intelligence (AI) so callers can use natural language to get the exact service they want without having to navigate long and complicated audio service menus. Think Amazon’s Echo or Google Home. By enabling powerful, existing technologies like AI, Visual IVR, collaboration, and Service BOTs to work together, CallVU makes it easy for banks, telecommunications providers, large customer service departments, and more to lower the number of routine calls they receive, freeing up reps for longer, more complex revenue-generating interactions. In turn, customers experience smoother, more productive service exchanges with their chosen vendors.
CallVU’s Conversational IVR includes a number of features:
- Out-of-the-box processes for retail banks, credit card issuers, insurance companies, and telecom providers.
- It can be tuned specifically for business and use cases most relevant for the customer, making the voice interaction on-point, accurate, and productive.
- It makes the service experience caller driven
- It can be deployed over cloud solutions or within a data center