Clarabridge Says it Closed 2018 With Record Growth in the Contact Center

Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions, revealed that it has closed a momentous 2018, with a record-setting fourth quarter, positioning the company for continued growth in 2019. The Clarabridge Contact Center Solution has grown in use by 800% in less than two years since launch. In 2018, Clarabridge added nearly 100 new customers spanning Fortune 500 healthcare, financial, CPG, and high-tech institutions, and experienced a 45% increase in Q4 bookings.  

With its conversation analytics, the Clarabridge Contact Center solution has analyzed over 3.5 billion sentences since 2017, including voice calls, chat, email, chatbots, messaging and social media interactions. Together, these digital conversation channels yield critical, actionable insights that help brands around the world drive loyalty and reduce churn. Collectively across its solutions, the company has processed nearly 20 billion customer service interactions with no signs of slowing down.

In 2018, the company introduced the Clarabridge Effort Score to enable its clients to measure, track, and ultimately reduce the level of effort their customers experience throughout the brand journey. Clarabridge was also among the first business solution providers for WhatsApp with its roll out on CX Social, and further solidified its global footprint with the addition of new NLP language packs including Tagalog, Vietnamese, Hindi and Bengali as well as the expansion of its conversation analytics functionality to British English, German, French and Spanish.

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