Convergys Releases SpeechPort
CINCINNATI - Convergys Corporation added the Convergys SpeechPort Open Hosting Environment (OHE) to its portfolio of speech and multi-channel technology solutions. With this open hosting platform, Convergys clients can use the development and management of their speech recognition applications to automate customer interactions.
Convergys Speechport OHE is a VoiceXML 2.0-based, speech recognition hosting platform designed to distribute system components.
Using SpeechPort OHE, Convergys clients can determine the degree to which they use in-house programming resources and maintain control of the hardware and software elements of the hosting environment.
Datamonitor analyst Daniel Hong noted, "We expect strong uptake in hosted speech solutions through 2009 as more companies integrate speech into their customer care and business processes. The flexibility of Convergys SpeechPort OHE combined with Convergys' ability to integrate speech with agent interaction within a secure environment is a compelling and unique offering in the hosted market."