Cox Newspapers to Implement VoicePort Solution in Palm Beach
Cox Newspapers has selected the CircPort speech application to field circulation phone calls to the Palm Beach Post and the Palm Beach Daily News. The total combined circulation for these newspapers is more than 220,500.
CircPort is a speech driven IVR solution for the print media industry. The application is integrated with circulation databases including legacy systems such as the one employed by the Palm Beach Post and Palm Beach Daily News.
"Speech is a proven, effective IVR solution, in many ways superior and better received than touch-tone" said Christopher Caneles, vice president and chief information officer at Cox Newspapers. "CircPort will decrease our call center costs without sacrificing the caller experience."
"After comparing several IVR providers, VoicePort was the clear choice for our newspapers" said Barry Berg, vice president of circulation at the Palm Beach Post. "VoicePort will help us to provide 24/7 service to our readers, allowing them to make payments, schedule a vacation hold, and manage their account at their convenience."