Creative Virtual Adds Its Virtual Assistants to Genesys' AppFoundry
Creative Virtual, a provider of self-service customer engagement solutions, has added its V-Person technology to the new Genesys AppFoundry as a Core Integration Partner with Genesys.
V-Person is Creative Virtual's natural language virtual assistant technology that enables anywhere, anytime customer engagement through intelligent Smart Help tools. These solutions are backed by V-Portal, Creative Virtual's knowledge management, workflow management, and business intelligence reporting platform.
The V-Person Smart Help platform engages users in natural language across Web, mobile, social, SMS, contact center, IVR, and kiosk. It provides an instant, single answer for consistent, accurate support, and integrates with other support options, such as live chat, for a seamless customer experience.
"We're pleased to announce our partnership with Genesys and to have our technology included in the new AppFoundry marketplace," said Chris Ezekiel, founder and CEO of Creative Virtual, in a statement. "Our V-Person technology is designed to be complementary to other customer engagement solutions and tools already in place so that organizations can create highly personalized virtual conversations right away without lengthy development commitments. This makes it an ideal option for companies, including current Genesys customers, looking to integrate improved self-service offerings with existing support options."