Dante´ Restaurant and Bar Selects Voicify
Iconic New York eatery and meeting spot Dante´ Restaurant and Bar has selected Voicify as its conversational voice AI provider to serve in-person guests and fulfill orders while extending a high-touch, high-end experience to customers who call.
"Each Dante´ location fields 1,500 customer calls per month," said Robert Naughton, chief revenue officer of Voicify, in a statement. "Before Voicify, these calls were answered by on-site staff or went to voicemail. Naturally, an award-winning bar needs to be as attentive to guests as possible, but dealing with such high call volume is time-consuming. Voicify is helping Dante´ save big on labor hours each month and answering calls even when the venues are closed."
Guests who call Dante´ can ask basic questions that are answered by Voicify AI Voice Assistants. Questions include 'What hours are you open?'; 'Do you deliver?'; 'Tell me about your menu'; and 'May I place an order?'. With AI acting as a front-line automated assistant, restaurant staff spend less time on the phone and more time serving in-person guests and fulfilling orders.
Voicify is optimized to handle natural human speech. As part of the conversational flow, Voicify AI assists phone customers using the most appropriate messaging method. For example, the AI assistant can automatically send an SMS text with a link to restaurant location directions or the restaurant's online ordering platform. Voicify assistants continually learn and improve based on customer interactions. As needed or at customer request, the AI assistant can connect the guest with human staff.
"We were named #1 World's Best Bar in 2019 and Best Bar in America for both 2019 and 2020, so we have a reputation to guard," said Linden Pride, owner of Dante´, in a statement. "As a result, we're highly selective when it comes to customer-facing technologies. Among conversational AI providers, Voicify was the obvious choice because of their deep expertise and superior technology. Voicify automates aspects of our front-line service to free up human employees to focus on the personal, face-to-face guest service that has won Dante´ a top spot in the hearts and minds of so many New Yorkers for more than 100 years."