Datria Integrates Its Voice-Enabled Ticket Management Software Applications with VoiceObjects' Voice Application Management System
ENGLEWOOD, Colo. and COLOGNE, Germany - Datria has integrated its voice-driven applications with VoiceObjects X5, the VAMS from VoiceObjects. Each company's software has been certified by SAP to run on the SAP NetWeaver platform. The integrated solutions provide voice-enabled, self-service capabilities to the employee-facing side of the enterprise that require access to SAP Enterprise applications.
The integrated applications include Datria Ticket Management, which works with SAP CRM Field Service, Datria Scouting and Inspection, which works with SAP Asset Management, and Datria Storm Recovery, which works with both SAP applications. Through these applications, employees in the field are able to communicate, via telephone or 2-way radio, with all SAP Enterprise systems, including SAP CIS, SAP Parts/Inventory, SAP Warranty, SAP Time and Expense and SAP Billing. The Datria-VoiceObjects integrated solutions are available either as hosted services or via premise licenses. Similar solutions are also available for non-SAP environments.