Florida Law Firm Cole, Scott, & Kissane Implements BigHand

Florida law firm Cole, Scott, & Kissane has chosen BigHand Voice to upgrade and consolidate its digital dictation system across 11 offices throughout Florida.

Prior to BigHand, the firm's attorneys were using a variety of solutions, including individual instances of desktop dictation software and even tape dictation devices to dictate work, submit time entries, and accomplish other administrative tasks. The firm wanted to provide one consolidated system that would unify workflows and allow the greatest functionality.

"Our firm has made a major commitment to utilize the best-available technology so our people can provide superior service to our clients. BigHand Voice consolidates all of our dictation needs into one streamlined, easy-to-use system. The Bighand dashboard gives a complete view of all the dictation tasks in the system and gives everyone insight into the total work in the queue, and the speech recognition and mobility functions allow us to get dictations through quickly and efficiently, even when the attorneys are away from the office," said Jason Thomas, chief technology officer at the firm, in a statement. "Since we've implemented BigHand, we've cut our transcription time in half, which frees up our support staff to work on other important tasks."

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