Flytxt Introduces Intelligent Voice Interface

Flytxt has launched an intelligent voice interface for NEON-dX, its digital customer engagement product. NEON-dX will use analytics and artificial intelligence (AI) to personalize conversations on any digital touch point that supports Amazon Alexa and Google Assistant. It will soon also support Apple's Siri.

"More than a quarter of all mobile searches in 2016 were done over voice. With speech recognition accuracy reaching over 95 percent, more and more consumers will adopt voice as the preferred medium to interact with their service providers. With this interface, our enterprise customers can now engage their consumers in natural conversations using voice. This will significantly improve consumer experience and generate higher returns for enterprises," said Vinod Vasudevan, CEO of Flytxt, in a statement.

NEON-dX uses analytics and artificial intelligence to translate data to actionable insights reflecting consumers' personas, intents, and contextual needs. Enterprises can leverage these insights and recommend right offers and actions during voice conversations.

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