Garanti Bank Taps Nuance's Nina Mobile Virtual Assistant
Garanti Bank, one of the largest private banks in Turkey, is leveraging Nuance Communications' Nina intelligent virtual assistant to bring a human-like conversational interface to its iGaranti mobile banking app.
Garanti Bank customers can now simply converse with the iGaranti virtual assistant using natural, conversational language to inquire about their account details, transfer funds, get exchange rates, buy or sell foreign currency, and a host of other functions, instead of tapping their way through the app.
With iGaranti, customers can also find out more about nearby shopping or savings offers, moving beyond simple, conventional, transactional banking to contextual banking that anticipates user needs based on an awareness of their habits.
"iGaranti has been designed with Millennial users in mind and includes breakthrough innovations," said Didem Dinçer Baser, executive vice president of Garanti Bank, in a statement. "At Garanti Bank, we strongly believe in the importance of voice-based services. iGaranti was the first banking project outside of the United States to utilize Nina Mobile from Nuance, and we are continually making efforts to improve the voice technology for future applications. We are getting closer to our goal of allowing a seamless end-to-end speech enabled experience, and we will continue to make investments into voice-based services for the upcoming years."
"It's thrilling to be on the forefront of this global shift in how companies are engaging with their customers," said Robert Weideman, executive vice president and general manager of the Enterprise Division at Nuance, in a statement. "We're seeing this brought to bear in mobile apps today through the proliferation of the virtual assistant, which not only improves the customer experience, but also helps organizations to contain costs and even drive sales. It's really a new era in customer service, and companies like Garanti are on the cutting edge."
Nina leverages Nuance's voice, natural language understanding, conversational dialogue, and advanced resolution technologies, to deliver a multichannel, automated customer service experience for the consumer and the enterprise. Nina is available now directly from Nuance in 43 spoken and 13 text languages.
This latest bank signing comes just days after Nuance announced that Canada's Tangerine Bank had deployed its Nina solution. Other banks that have already deployed the solution include ING and US Bank.