Hamilton Relay to Caption Calls for Captioned Telephone
Hamilton Relay has signed a contract with Captioned Telephone to begin processing Captioned Telephone (CapTel) calls for thousands of individuals who use the service daily. To start, Hamilton will add captioning assistant (CA) positions at its telecommunications headquarters in Aurora, Neb.
Captioned Telephone Relay Service (CTRS) is designed for individuals with difficulty hearing on the telephone. Through the use of a CapTel phone, users can see what they say. Specially trained CAs use advanced voice recognition technology to convert everything that's said by the standard phone user into captions that appear on the large, bright screen of a CapTel phone.
"Hamilton is proud to begin processing CapTel calls in our centers using the latest developments in telecommunications and technology along with our own Hamilton workforce," said Dixie Ziegler, vice president of Hamilton Relay. "This is an exciting opportunity for Hamilton, its employees, and the individuals served by CapTel."
Hamilton has established and maintained a strong relationship with Captioned Telephone, while providing CapTel services for the past eight years. During that time, Hamilton has developed a variety of platforms for the use of captioned telephone service, including Web CapTel and Hamilton Mobile CapTel. With Web CapTel, a user with an Internet connection and a Web browser can see every word a caller says on a computer screen while using a standard or mobile telephone. Hamilton Mobile CapTel applications for the iPhone and BlackBerry have been developed for the CapTel user on the go, and an application for the Android is coming soon
Hamilton provides traditional relay and/or captioned telephone services to 19 states, the District of Columbia, Saipan, and the Virgin Islands.