LocusDialog and VoiceGenie Partner on Auto-Attendant and Call-Routing Solutions
MONTREAL and TORONTO, CANADA - LocusDialog, and VoiceGenie Technologies Inc., announced their joint marketing partnership to develop complete and integrated voice-enabled solutions targeted to enterprise market. The companies will combine and incorporate VoiceGenie's advanced speech platform with LocusDialog's OpenDialog application, an open standards-based version of LocusDialog's Auto-Attendant and Call-Routing solution. OpenDialog Auto-Attendant routes and completes inbound calls by allowing callers to say the name of the department or individual they wish to contact when calling an enterprise, without the need for operator intervention. In addition to completing calls for inbound callers, the system features outbound calling through a multi-level menu structure, so internal callers don't have to look up phone numbers. "Our partnership with VoiceGenie is indicative of the market demand for open standards-based technologies," said Alain Desjardins, vice-president, business development at LocusDialog. "Our combined advanced offering enables us to deliver multi-channel applications that meet customers' needs quickly and efficiently, increasing technology options and extending available speech recognition applications to the industry." VoiceGenie's VoiceXML advanced speech platform allows enterprises and telecom carriers to develop and deploy IVR applications, speech-enabled services and voice portals. Engineered within an open standards-based architecture, it allows for scalability, flexibility, performance, and reliability with simultaneous support for an unprecedented number of speech recognition and text-to-speech (TTS) engines. "Enterprises today are looking to reduce costs, speed time-to-market and leverage open-systems compatibility, which ultimately leads to a faster return on investment," said Eric Jackson, vice president, strategy and business development at VoiceGenie. "The combined VoiceGenie/LocusDialog solution not only improves caller convenience and operational efficiency but also allows enterprises to leverage existing investments."