Loquendo Powers the MART Museum's Automatic Contact Center
TURIN, ITALY - Loquendo technology has been chosen to power the automatic contact center of the recently inaugurated Museum of Contemporary Art of Trento and Rovereto in northern Italy. With Loquendo's application, customers are interacting with the virtual contact center in Italian and English on a 24x7 basis, to obtain all the necessary information on the exhibitions and special events scheduled, the museum's opening hours - and even to book tickets. The service, which incorporates Loquendo TTS synthetic speech and Loquendo ASR speaker-independent automatic speech recognition, can be accessed from any kind of phone - using one's voice. Loquendo's solution enables ASP providers to answer a strong demand from small-medium enterprise for high-quality speech technologies at affordable prices. It is a self-provisioning customer relationship management tool that ships complete with a range of prepackaged applications. It enables enterprises to communicate with their customers both through their company website and over-the-phone.