LumenVox Announces Speech-Driven Information System

LumenVox, a provider of speech recognition technologies announced the availability of their Speech Driven Information System v2.1, averaging at just $250 per port.

The Speech Driven Information System is a speech recognition application designed to answer any common question customers might have, or to act as an automated call router. Anyone can set-up and use the system in a matter of days by completing three steps: type in the keywords, record the answers, connect it to your phone system.

The GUI interface has a call flow display that allows users to visually track how a caller would navigate through a future speech recognition application. Necessary tools to create, deploy and manage the application are provided. Included within the tools are a detailed Help System and a Tutorial. Some key features include: natural language, which allows callers to speak more naturally by combining a pool of "non-critical phrases" with secondary items for further clarification; multi-level, that allows for a series of questions to be asked that is dependent on the question before; and overview, that allows for a long introductory or explanatory sound file, that can be interrupted with extended explanations, then returns to the original sound file, where the caller had left off.

The foundation of and included in the SDIS is LumenVox's Speech Recognition Engine (SRE). The SRE has a low-level API set that is order independent and an automatic out-of-vocabulary filter. The SRE will automatically produce pronunciations for any word not currently in the 120,000-plus word dictionary.