Microsoft Acquires Technology Assets From Unveil Technologies
REDMOND, Wash. - Microsoft Corp. has acquired certain intellectual property assets from Unveil Technologies Inc., a developer of enterprise call center technology and the Unveil Conversation Suite.
With this acquisition, Microsoft will be able to incorporate the Adaptive Learning and Conversation Assist components of the Unveil Conversation Suite into future versions of Microsoft Speech Server.
"Technology like Unveil's Conversation Suite helps make speech recognition systems even more efficient and beneficial for companies looking for ways to improve their contact centers," said Art Schoeller, senior analyst for Yankee Group. "Integrating this technology into a larger platform such as Speech Server is a natural extension for both companies and will have a positive outcome for customers."
As part of the acquisition, Microsoft will hire certain key Unveil development employees. Unveil's existing customers will have the opportunity to participate in future programs that include the acquired technology.