NICE Recording and Archiving Get's EMC's OK
EMC, a provider of information technology transformation and data storage, has certified the Engage Interaction Recording platform from NICE Systems for use with its EMC Elastic Cloud Storage (ECS) solution.
The NICE Engage platform, with Advanced Interaction Recording (AIR), provides real-time streaming and consolidated enterprise-wide recording, while ECS ensures that the recorded data is stored with cloud-scale reliability and security. NICE Engage customers can also benefit from EMC's cloud storage.
The new Engage-ECS collaboration is the latest in a 15-year relationship between NICE and EMC, bringing many interaction management technologies to a wide array of customers.
"The ECS solution will help our customers reduce storage cost and seamlessly move from traditional storage to modern cloud deployments. Together with EMC, NICE customers can enjoy the best of both worlds: advanced recording and cloud-scale performance," Miki Midgal, president of the NICE Enterprise Product Group, said in a statement.
"The combination of NICE Engage and ECS creates a scalable, multithreaded solution," said Ryan Peterson, senior director of solutions and alliances at EMC, in a statement. "Through this collaboration, we can offer customers cloud-comparable economics and flexibility, while the geo-distribution of our technology is ideal for supporting a mobile workforce and ensuring business continuity in the event of a disaster."
Organizations can now manage internal and external communications while recording, storing, and archiving them using NICE Engage.
NICE Engage brings more multichannel capabilities and management tools to contact centers.
NICE Systems has donated additional equipment to handle the expected increase in call volume.
NICE will outfit a new New York 9-1-1 facility with call recording and incident management.
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