Nexidia Launches Management Consulting Practice
ATLANTA - Nexidia launched a Management Consulting Practice designed to help customers maximize the impact of implementing Nexidia's speech analytics solution.
The Nexidia Management Consulting team will be led by Suzy Weaver, Mike Hutchison and M.J. Lichtenberg. The group has over 60 years of experience in managing and evaluating contact center performance and implementing solutions.
Weaver most recently managed Telvista's contact center operations in Mexico and the United States. Hutchison brings 15 years of experience in customer service. Lichtenberg spent over 20 years working with American Airlines and its subsidiary where she led a multi-million dollar account spread over four call center sites. She is also trained in Six Sigma methodology.