Nuance Loop Powers Vivo's Voicemail Transcription

Nuance Communications' Loop platform, part of its suite of solutions for mobile operators, now powers the next evolution of Vivo Recado Premium's voicemail service. Nuance Loop's visual voicemail feature converts voicemail messages into text messages, which can be read in the service application.

Vivo is the leading telecommunications operator in Brazil, with around 74 million mobile subscribers.

Nuance's visual voicemail transcribes voicemail messages into text messages with speech recognition technology powered by Nuance's artificial intelligence and deep learning technologies. Vivo Recado Premium subscribers can listen to, forward, and reply to incoming messages via SMS text or a phone call, all within the app.

Visual voicemail functionality is offered as part of the recently launched Nuance Loop, an artifical intelligence-driven data analytics platform designed for pre-paid mobile operators that delivers new and incremental revenue streams through personalized offers and services for subscribers across a variety of touch points.

"Vivo offers its subscribers innovative services that meet the demands of everyday life, such as Vivo Recado Premium, which gives our customers the freedom to access their messages when convenient and in the simplest and quickest way possible," said Fernando Luciano, director of digital services and innovation at Vivo, in a statement.

"Missed calls are an inconvenience for everyone. Subscribers need to stay connected to friends, colleagues, and family no matter where they are, and incomplete calls are a revenue opportunity for carriers. In today's mobile society, people need a better way to stay connected and productive," said Dan Faulkner, senior vice president and general manager of communications service providers at Nuance Mobile, in a statement. "Visual voicemail is a way for carriers like Vivo to offer the best of both worlds: a convenient, effortless experience for subscribers and greater profitability for the organization itself."

Nuance Loop engages more than 245 million subscribers across Brazil and helps operators reduce churn and increase average revenue per user from one platform. It offers personalized, revenue-generating services to prepaid subscribers across mobile advertising, mobile messaging, and mobile financial services. The platform continuously analyzes offer conversion rates, subscriber profiles, content usage, and network activity to create and place offers tailored to each subscriber. Nuance Loop is currently deployed across North America, Latin America, India, Southeast Asia, EMEA, and Australia, generating hundreds of millions of dollars a year in revenue.

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