Nuance Powers First Voice ID System in Hungary
Magyar Telekom has become the first company in Hungary to introduce voice-based identification to facilitate safer and more convenient customer service solutions.
Powered by Nuance Communications' voice biometrics, the system can currently identify 20 million customers. The companies said that this method of identification is more efficient than the 40-trait fingerprint, as it is able to clearly identify the caller on the basis of close to 100 voice traits.
The customer can set up the automatic voice identification service by calling into one of two special phone numbers, providing his password and repeating the following sentence: "My voice is my identifier; it is as simple and convenient." A maximum of five voice samples can be stored for one T-Mobile phone number or MT customer identifier, and the traditional password-based identification will continue to be possible for administration.
"Thanks to the new system, the customer's password will no longer be needed for telephone customer service, as we can identify the customer on the basis of his or her voice after the customer identifier or telephone number has been provided," said Keszeg Attila, chief sales and services officer at Magyar Telekom, in a statement. "Our customers may settle their business without the need to harmonize any additional data. We trust that this safe and convenient function will, in addition to increasing the satisfaction of our customers, accelerate customer service as well."
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