Numonix Introduces Hybrid Cloud-Based Interaction Recording for Skype for Business in Microsoft Office 365

Numonix today introduced RECITE for Microsoft Office 365, a hybrid cloud-based certified interaction recording solution for Skype for Business in Microsoft Office 365.

RECITE for Microsoft Office 365 enables cloud-based interaction recording, storage, management, and retrieval of recordings via its hybrid cloud integration and Web-based portal. RECITE records all modalities, including voice, video, Web chat, and desktop screen.

"Numonix is pleased to support enterprises adopting Skype for Business in Microsoft Office 365 with RECITE, a complete cloud-based interaction recording solution that helps ensure regulatory compliance, reduces legal liability and gives valuable insights into customer interactions," said Avi Margolin, CEO of Numonix, in a statement.

RECITE benefits include the following:

  • Regulatory compliance.  RECITE is a SOX, HIPAA, PCI, Dodd-Frank, and MIFID-2 compliant recording solution.
  • Secure recordings.  All recorded interactions are encrypted end to end from capture to storage.
  • Centralized administration. Web-based access and administration provides easy and secure access to recordings.
  • Real-time active directory monitoring. Administrators can provision and decommission users in real time without having to manage multiple platforms.
  • Quality management. RECITE includes built-in contact center features, including live monitoring, agent scoring, and reporting at no additional charge.
  • Flexibility. RECITE features RECAP (API) for system management, user provisioning, and targeting. RECITE also features advanced capabilities, including Duplicate Media Streaming for third-party integrations such as analytics.
  • Proactive monitoring. Proactive and continuous monitoring ensures uninterrupted service.
  • Comprehensive activity logs. User Activity Logs help organizations meet stringent internal and external compliance requirements and provide an audit trail to assist in both compliance and troubleshooting.
  • Compatibility with voice and unified communications platforms. RECITE is compatible with leading voice and UC platforms, including Allworx, Avaya, Broadsoft, Cisco, Mitel, ShoreTel, Switchvox, and Toshiba.
  • Choice of endpoint. RECITE supports all endpoints, including Skype for Business and Microsoft Lync clients, Polycom telephones, and other third-party telephones, including those that support BToE.

RECITE scales from five to thousands of users.

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