Pindrop, a provider of voice authentication, fraud and deepfake detection technology, has partnered Webex by Cisco, a provider of collaboration technologies, to bring Pindrop's solutions to the Webex Suite and Webex Contact Center.
Through this partnership, Cisco customers will gain access to Pindrop’s full suite of passive voice biometric authentication, advanced fraud detection, consortium-driven fraud intelligence, and Pindrop Pulse for Meetings, its newest product for real-time deepfake detection. Together, these capabilities extend across customer contact centers and internal collaboration tools.
"Voice and video are the foundation of how enterprises engage customers, employees, and partners. By bringing our newest innovation, Pulse for Meetings, together with proven authentication and fraud detection into the Webex ecosystem, we are giving organizations enterprise-grade protection across every interaction," said Vijay Balasubramaniyan, CEO of Pindrop, in a statement. "This partnership with Cisco represents the next chapter in securing digital collaboration and helping enterprises stay ahead of rapidly evolving AI-driven threats."
Within the Webex Contact Center, the Pindrop solutions integration enables passive biometric authentication to verify trusted customers, while its advanced fraud detection and device intelligence defend against account takeovers and synthetic identities. In Webex Meetings, Pindrop Pulse for Meetings introduces real-time, multi-modal deepfake detection, analyzing audio, video, and location data simultaneously.
"Trust is the foundation of collaboration, and enterprises depend on Webex's secure and reliable platform to operate with confidence in today's digital economy," said Amit Barave, vice president of product management for Webex Suite and AI at Cisco, in a statement. "By integrating Pindrop's AI-driven fraud and deepfake detection across the Webex Suite, we are helping customers protect their most sensitive conversations across meetings and calls while driving productivity at scale."