USAN and ClickFox Partner
USAN, a provider of network based call center services, entered a strategic partnership with ClickFox. The two companies are teaming up to arm USAN clients with new insight into what their customers' voice self-service experiences look like.
ClickFox software will transform the log data from the USAN's voice platforms into a navigation map of step-by-step daily, weekly, monthly customer behavior, providing a new level of visibility into all IVR experiences to expose and quantify successful and unsuccessful experiences and their impact on the customer's business. ClickFox will provide USAN with insight into why customers are not successful and what to do to improve the end user's interaction. USAN clients will also be able to trend customer behaviors over time through customizable dashboards which can alert them when key behavior measurements fall outside an acceptable range.