Verint Introduces ULTRA IntelliFind
WOODBURY, NY - Verint Systems Inc. (NASDAQ: VRNT), a provider of analytic solutions for communications interception, digital video security and surveillance, and enterprise business intelligence, announced the introduction of ULTRA IntelliFind, a new analytical solution for generating actionable intelligence from free-form speech. IntelliFind utilizes a patent-pending indexing technology to create a searchable audio database generated from customer interactions in a contact center. IntelliFind enables decision makers to identify calls relevant to specific business objectives based on user-defined criteria, including key words and phrases. Using IntelliFind, decision makers throughout an enterprise can "subscribe" to and automatically receive calls that include specific customer intelligence to help them meet their business objectives. Individual users can also create customized searches based on their unique requirements and save them for repeated use. "IntelliFind is designed to help businesses extract intelligence from the massive amount of information in every customer interaction to enhance performance, process and profitability," said Lou Boudreau, Chief Technology Officer of Verint's Contact Center Solutions. "IntelliFind represents the natural evolution of our solutions to increase the value of recorded customer interactions, enabling organizations to effectively focus resources on maximizing customer value."
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