Verint Strengthens Integration with Microsoft for Compliance Recording

Verint Systems Inc., The Customer Engagement Company, announced that it has engaged with Microsoft to support compliance recording for Microsoft Teams. This collaboration will enable further development, integration, co-selling efforts, and support of Teams with the Verint Financial Compliance portfolio, a holistic suite of compliance solutions. Leveraging the joint capabilities, organizations will benefit from streamlined teamwork and enhanced collaboration using Microsoft’s fastest-growing business application while adhering to relevant regulatory requirements for record-keeping, monitoring, and reporting. The added layer of compliance recording will empower businesses to capture Teams interactions properly across contact center, back-office, and trading floor operations.

Verint’s was one of the first recording systems to receive Skype for Business certification in 2016 and supports all communication modes and multiple conversation scenarios available in the platform, augmented by deep integration with Microsoft Azure. Verint is developing the recording solution built on the future Compliance Recording APIs for Teams, thus enabling businesses from regulated industries to address compliance concerns within their omnichannel communications and collaboration environment.

Verint Financial Compliance records all communication and media sources from Unified Communications, collaboration, mobile, trading turret, and IP telephony platforms. Given the need to comply with a series of legislation in the financial markets—such as the Dodd-Frank Act in the United States and MiFID II in the European Union—innovative and integrated compliance capabilities are critical in financial services organizations to support sophisticated regulatory demands. Verint Financial Compliance helps address the increasing scope and volume of voice and electronic communications data that must be recorded, stored and available for retrieval.

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