Verizon Wireless in the Top Spot in VocaLabs Study of Customer Service Quality
MINNEAPOLIS - Vocal Laboratories Inc. released the results of its eighth quarterly SectorPulse study on the quality of customer service among wireless phone companies during the three months ending September 30, 2005. Maintaining its lead over T-Mobile, Verizon Wireless earned an "A" in caller satisfaction and a "B" in call completion, the same grades as last quarter.
T-Mobile remained close behind retaining "B"s in both caller satisfaction and call completion, also unchanged from last quarter.
Cingular remained at a "B" for caller satisfaction, but improved to a "B" in call completion. But legacy ATandT Wireless customers not yet converted to Cingular reported a "C" in caller satisfaction and a "D" in call completion.
Sprint's grades were unchanged from last quarter with a "C" in caller satisfaction and a "D" in call completion.