Vocomo Software Announces Availability of Vocomo Voice
CUPERTINO, CA -- Vocomo Software Corporation, a provider of software products and services for voice applications, announced availability of Vocomo Voice, a suite of enterprise-grade products for voice applications. The standards-based product suite, which has been commercially deployed, consists of Vocomo Voice Engine and Vocomo Voice Insight. Vocomo Voice Engine manages voice application and content at run-time. Vocomo Voice Insight is an advanced diagnostic, testing and online reporting platform for voice applications. Vocomo Voice has been deployed at ATX Technologies, a telematics service provider based in Irving, Texas. "ATX Technologies is committed to maintaining our leadership position in telematics. Our customers expect that of us, and we are delighted to provide innovative voice services for our VRM (vehicle relationship management)program," said Norm Feldman, vice president of information services at ATX. "Vocomo Voice is about accelerating the value of the voice user interface," said Danny B. Lange, CTO, Vocomo Software. "Using a standards-based architecture, the Vocomo Voice product suite allows enterprises to accelerate voice application development and more quickly leverage their previous infrastructure investments. It is all about ROI." "Voice technology is quickly becoming a competitive advantage for businesses. VoiceXML has already been widely adopted by the voice community, and continues to be an important part of ensuring open standards," said Nigel Beck, director, Voice Technology, IBM Pervasive Computing. "Vocomo, with IBM, was able to quickly build and deploy a VoiceXML-based solution for ATX using IBM's WebSphere Voice Server." Vocomo's CEO, Martha Amram, said, "Our testing and reporting product, Vocomo Voice Insight, has received strong attention from call centers because it helps to improve their in-system utilization and ROI through better online reporting and monitoring. Our first release of the product supports IBM's Direct Talk and ViaVoice, providing speech recognition, usability and reporting tools and reports." The Insight product also supports improved change management for fast deployment of new voice features and services.