VoiceGenie and speechvantage Introduce Voice-Driven Auto Attendant
HORSHAM, PA and TORONTO, CANADA - VoiceGenie Technologies Inc., a provider of VoiceXML Gateway solutions, and speechvantage, Inc., a provider of full-service speech solutions, announced the introduction of their new GenieVantage Auto Attendant Gateway solution. The complete turnkey package combines speechvantage's off-the-shelf VoiceXML-based Auto Attendant application with VoiceGenie's VoiceXML platform. The Auto Attendant facilitates the call completion process for inbound callers who do not know a particular extension or remote office phone number when calling an enterprise. Rather than waiting for a live operator or spelling a name on a telephone keypad, callers speak the name of the person or department they want to reach. Enterprises should experience fewer callers on hold and higher call completion rates, allowing better customer service through rapid responsiveness. The system includes a voice dialing capability that allows internal callers to place outbound calls by saying a name from a personal address book or company directory. This eliminates the necessity for internal directory services, minimizes the time employees spend searching for phone numbers, and lowers costs by reducing the need for calls from outside a corporate telephony network. "Auto Attendants in the past were single-purpose, proprietary systems that locked the enterprise into a single-vendor product. The new product from speechvantage and VoiceGenie is based on open standards and is inherently expandable. The VoiceGenie Gateway can run any VoiceXML-compliant applications, and the Auto Attendant is the first in a series of VoiceXML applications speechvantage plans to introduce to lower cost and increase productivity across the enterprise," stated Jack Roken, Executive Vice President of Sales at speechvantage Corporation. "VoiceXML is bringing to telephony what open standards have brought to the Web - innovative, pre-packaged solutions that deliver more value at a lower cost than the proprietary systems they are replacing. Our GenieVantage solution delivers on this promise with a complete system at an unprecedented price," said Eric Jackson, VoiceGenie's Vice President of Strategy &Business Development.