Voicify and Chowly Partner to Provide Voice AI Ordering to Restaurants
Voicify has integrated its conversational artificial intelligence technology with Chowly's digital ordering platform, enabling restaurants to field call-in customer questions and process voice orders placed at the drive-thru, in-store kiosk, or over the phone.
Through this partnership, all customer voice orders are transmitted to Chowly's platform, which integrates seamlessly with the restaurant's systems.
AI solutions from Voicify learn the restaurant's menu and accepts guest orders quickly and accurately. They are optimized to handle natural human speech, meaning that customers can speak normally without modifying their speech. As needed or at customer request, the AI Answering assistant can connect guests with human store staff.
"Voicify AI adeptly handles guest orders and questions. It won't call in sick and never fails to suggest add-ons and special offers or promote the restaurant loyalty program," said Nick Laidlaw, chief technology officer of Voicify, in a statement. "Voicify's AI solutions stand out because of their underlying technology that is 100 percent API driven. This means that a single code base can be deployed across multiple channels and points of service. In one click, voice assistants and menu and pricing changes can be deployed across multiple points of order, including in-store kiosks, the drive-thru, online, and phone ordering."
"In the digital age, customers expect a consistent experience regardless of how, where, and when they engage with a brand. Voicify AI is uniquely positioned to enhance the guest experience while allowing restaurants to capture more orders and drive revenue," said Alex Cranfill, director of partnerships at Chowly, in a statement. "At Chowly, we recognize the value that innovative technologies can bring to our network of restaurant partners. Voicify AI fulfills the need for an AI service pillar that augments our digital guest ecosystem, fully equipping the restaurants we serve with a future-ready platform and the competitive advantage they've been looking for. Voicify and Chowly technologies scale for all sizes of restaurants, from single location independent establishments to rapidly growing and established, multi-unit enterprises."