WebForPhone Partners with Salesforce.com
PHILADELPHIA - NetXentry LLC's WebforPhone has become a strategic partner of Salesforce.com. WebForPhone provides a new way to access CRM via speech. The WebforPhone platform translates between a telephone user's speech and the Internet, acting as a speech browser for the Internet.
An executive on the move can request by speech to find or update SalesForce.com CRM data - contacts, events, products, etc. Users can register and then dial the WebforPhone platform to execute their requirements.
Also, WebForPhone allows for an automated contact center by providing self-service by telephone speech to customers and suppliers. Users can perform speech enabled self-service functions on a Web site. SalesForce.com CRM can now be automatically emulated to provide speech-based phone customer self service.