Wilmac to Resell VPI Recording, Analytics, and WFO Products

VPI, a provider of workforce optimization, business intelligence (BI), and analytics software for contact centers and public safety, has signed an agreement with Wilmac to resell the VPI Empower workforce optimization (WFO) suite of software applications in the United States and Canada.

"VPI is dedicated to creating innovative software solutions that are redefining how organizations gather and act on business intelligence (BI) about their customer interactions and contact center operations," said Chris Morrissey, president of VPI, in a statement. "We serve an incredible community of business and government customers and look forward to extending our reach to benefit even more customers through a partner that has a tremendous reputation for delivering high levels of personalized service and support."

"Our goal at Wilmac is to provide our customers with the best workforce optimization, quality assurance and compliance recording solutions in the market," said Bill McDonnell, president of Wilmac, in a statement. "Whether our customers are looking to improve quality, productivity, effectiveness, profitability, or reduce operational costs and liability risk, the flexibility of the VPI software allows us to deliver customized solutions tailored to their needs and business objectives."

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