Grenada Electricity Services Deploys Vocantas' Utilities OnCall
Grenada Electricity Services, a utility servicing the Caribbean islands of Grenada, Carriacou, and Petit Martinique, has chosen Vocantas' off-the-shelf Utilities OnCall solution to increase the range of tasks that customers can perform over the phone. Vocantas' IVR solution for utilities, Utilities OnCall, was referred to Grenada by another Caribbean utility.
Utilities OnCall's powerful speech recognition feature allows GRENLEC's customers to use not only the traditional touch-tone method of navigating through a call menu, but also to eliminate touch-tone altogether and navigate through the menu simply by speaking into the phone.
As part of the deployment, Utilities on Call was integrated with Advanced CIS Infinity from Harris Computer Systems. This marks the second utility to deploy the solution and integrate it with the Harris system. In October, Murfreesboro Water and Sewer District (MWSD) in Tennessee deployed the exact same system.
"We are pleased to have another customer taking advantage of our quick-to-market solution; our recent integration with Advanced CIS Infinity allowed GRENLEC to increase their operational efficiency with a powerful time- and money-saving IVR solution," said Gary Hannah, CEO of Vocantas, in a statement. "We are looking forward to future opportunities to improve customer communication and efficiency through our integration with Advanced CIS Infinity."