Acapela Makes Buying Bus Tickets Easier with Voice

Quickomat, a Swedish self-service vending machine provider, has deployed a ticket automation solution in Norway for the visually impaired. Acapela voices provide the talking interface for relaying information usually displayed on machine screens.

Voices are available in several language choices.

Acapela and Quickomat worked with Kolumbus AS, the administration in charge of public transport in the Rogaland Norway.

"Accessibility to All is today mandatory to allow everyone to travel autonomously, and ticket machines are part of the experience. We therefore look forward to offering the new customized automation to more traffic manufacturers so they can offer a simpler and safer trip for everyone," said Jan Melin, CEO of Quickomat, in a statement.

"Acapela Group is deeply involved in both public transport and accessibility domains. Our voices accompany travellers and commuters in their travels daily, helping them all to get the right information at the right moment. The whole experience includes the ticket machines, and we are very pleased to give the voice to the Quickomat new ticket vending machines," said Susanne Magnusson, sales manager at Acapela Group, in a statement.

The new vending machines have been in operation since February 2017 and have met a lot of positive reaction.