ENACOMM and Carousel Industries Partner to Provide Financial Institutions with Voice Banking and Intelligent IVR
Banks and credit unions are now able to harness the power of artificial intelligence, big data, and new consumer technologies to modernize the self-service experience they create for customers and members. ENACOMM, Inc., a fintech company that empowers banks, credit unions, and credit card companies with intelligent solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency, announced a new partnership with Carousel Industries, a leader in communication and network technologies, professional and managed services, and cloud solutions. Through the reseller agreement, financial institutions will be able to implement VPA (Virtual Personal Assistant) banking and the ENACOMM Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.
Utilizing artificial intelligence, VPA is ENACOMM’s conversational voice banking solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using ENACOMM’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts—with the sound of their voice.
The ENACOMM Financial Suite provides a range of software tools, from voice biometrics to customer relationship management (CRM), as well as added levels of security. ENACOMM’s data-powered IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to provide fast, superior self-service.
The IVA market is anticipated to grow significantly over the forecast timeframe due to the growing demand for online self-service, self-reliance, and rapid query resolution requirements. Websites are becoming the preferred service channels to gain information, make purchase decisions, and resolve issues.