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CallMiner Visualize Powered by Tableau Enriches Speech Analytics Insight with Graphical Impact

CallMiner, a provider of speech and customer engagement analytics platform, Eureka, announced the launch of Eureka Visualize for graphical data discovery and presentation at Enterprise Connect 2019. Visualize, powered by leading business intelligence platform Tableau, brings your speech analytics data story to life through actionable, easily digestible insights displayed in a user-friendly dashboard.

A drag-and-drop dashboard configuration with a palette of charts and graphs makes Visualize easily customizable or as the option for users to choose from a variety of pre-build reports. An agile interface makes Visualize easy to manage, interact with, and present data at scale to:

  • Discover – Quickly “see” where speech analytics data offers insight and opportunity for action.
  • Compare – Before and after or A/B comparisons make it easy to evaluate alternatives and drive results with root cause evidence.
  • Articulate – Craft your narrative with graphics for attention; annotate for emphasis and easily share for greater awareness and education across an organization.

Visualize presents a dashboard within Eureka Analyze for graphically interacting with and presenting insights from voice and text-based customer interactions. Metadata associated with each interaction is easily accommodated for contextual value derived from within and beyond conversations. A selection of pre-built reports is available with user flexibility to customize a wide range of parameters for data selection and comparison and chart and graph options.

Eureka Visualize users will enhance their ability to communicate with graphical engagement that informs and drives change at all levels of an organization.

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