Artificial Solutions Enables CIOs to Take Control of the Conversational AI Landscape with Teneo Fusion
Artificial Solutions, a specialist in enterprise-strength conversational AI, announced the launch of Teneo Fusion. The latest version of the company’s conversational AI development platform blends significant enhancements to its technology, with business value measurements to deliver a conversational AI experience.
Teneo Fusion enables enterprises to dramatically improve the quality of their conversational interfaces while taking control of the chatbot landscape and demonstrating clear business value within the organization. In addition, Artificial Solutions has introduced Teneo Developers, a new comprehensive resource to allow enterprise developers and partners fast access to experience the power of Teneo.
Delivering a seamless customer experience is a top priority for CIOs. Engaged customers drive loyalty, which boosts revenue, and in turn increases profitability. Teneo Fusion allows CIOs to banish the lackluster performance of many chatbots while providing much-needed visibility over projects to eliminate the duplication of resources and the potential of opening up the organization to security risks.
Teneo Fusion allows enterprises to reconnect with their customers on an extremely personalized level using advanced conversational AI technology. It combines an innovative mix of new technology developments including Teneo Learn — a unique approach to machine learning natural language conversations that gives users the ability to automatically build powerful new learning models, and Teneo Predict — that evaluates and scores real-life inputs to constantly improve the whole Teneo solution.
Combined, they deliver increased “out of the box” conversational understanding and fully automated self-learning to optimize the system, while lowering maintenance costs and providing greater control over dialogue management.
Teneo Fusion says it delivers the three key benefits that CIOs need to gain a competitive advantage from conversational AI.
- Personalization—The ability to engage customers through an intuitive, humanlike interaction that is personalized to the individual. Teneo Fusion understands convoluted sentences, it asks questions, it has a memory and reuses pieces of information for contextual and personalization purposes. It even brings the conversation back on track, when the user goes off topic.
- Clear Measures of CX—For CIOs to demonstrate to interested stakeholders the business value, such as a 40% reduction inbound calls or 98% customer satisfaction rating. Both real statistics from Teneo Fusion implementations.
- Voice of the Customer Analysis—The compliant collection and analysis of conversational data to reveal millions of individual customer voices that opens a whole new channel of reliable, actionable insight for business, process and CX improvement.
Teneo Fusion delivers all this, and more, in 35 languages, on any channel, across multiple use cases.
Try Before You Buy
To demonstrate its strength, Artificial Solutions is launching Teneo Developers--a resource that offers centers of excellence and system integrator partners exclusive access to Teneo Fusion to experience the platform’s revolutionary features.
Here developers will discover that Teneo’s native hybrid approach has been expanded to increase the capabilities of machine learning out of the box and enable Teneo Fusion to predict what the user is asking automatically. In addition, developers can test out Teneo Fusion’s unique functionality that fully automates the optimization of conversational AI applications, while still giving control over guiding the system from a single unified interface.
With Teneo Fusion, enterprises can blend customer demands for automated, personalized, intelligent interactions with the need to deliver value to the business on a global scale all from a single platform.
Companies will leverage extensive knowledge in conversational AI to solve customer experience challenges for health care.
With the voice request, "Alexa, open Providence Health Connect," or "Alexa, open Swedish Health Connect," consumers can schedule Express Care appointments.