Continuum Global Solutions, LLC Expands Its Growing Call Center Operations With Acquisition of King TeleServices
Global private investment firm Skyview Capital, LLC has added to its Continuum Global Solutions Contact Center platform with the acquisition of Brooklyn, NY-based King TeleServices from AST Financial. Terms were not disclosed.
Continuum Global Solutions, LLC is an omni-channel contact center platform with more than 15,000 employees in 15 countries worldwide comprising customer care assets recently acquired from Conduent Incorporated. King TeleServices will operate as a separate subsidiary under Continuum Global Solutions.
A long-term provider of contact center services to enterprise and local government customers throughout the United States, King TeleServices employs over 300 trained professionals delivering high-quality customer care services 24/7. In addition to corporate clients as Publisher's Clearing House, King maintains a long-standing relationship with the City of New York. King provides services to NYC311, which delivers access to non-emergency city services and information about city government programs to residents.
Beyond contributing incremental revenue and EBITDA to the Continuum Global Solutions call center platform, the King TeleServices acquisition provides an entrée into working with government entities and municipalities. While Continuum Global Solutions will continue to service Fortune 500 corporate clients, King TeleServices will concentrate on the municipal sector.
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