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Voci Technologies Reports Record Traction of its Real-Time Automated Speech Recognition Platform

Voci Technologies, a provider of automated speech recognition technologies for contact center speech analytics solutions, announced that in the second quarter of 2019 it received a record number of new contracts, expanded bookings and growing marketplace awareness as companies recognize the benefits that real-time speech-to-text technology and speech analytics offer.

In Q2 2019, Voci achieved a 74% increase in bookings from the first quarter of the year. Contributing substantially to its increased revenues, Voci Technologies closed its largest deal to date, a multimillion contract with an international firm. The company also gained 10 new end users in Q2, including six partnership relationships that are expected to continue growing over time.

In addition, the amount of contact center data processed by Voci’s platform increased to nearly 360 million minutes, a 198% increase over the same quarter last year.

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