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DataRobot and CallMiner Partner to Accelerate AI Capabilities

DataRobot, a provider of enterprise AI, and CallMiner, a provider of AI-fueled speech and customer engagement analytics solutions, announced a partnership designed to accelerate AI capabilities within the contact and customer experience center. Through this strategic alliance, CallMiner will leverage DataRobot’s automated machine learning technology and expertise for even more rapid behavioral insight revealing the intent, sentiment, and action drivers that matter most for customer experience (CX) and contact center optimization. DataRobot will tap into CallMiner’s extensive conversation analytics capabilities that drive better outcomes, such as improving agent effectiveness, increasing customer satisfaction, or even recommending the next best sales action to an agent in real-time.

DataRobot will take advantage of CallMiner’s ability to provide a massive amount of labeled conversational data. This rich repository of business intelligence can be mined to create valuable accurate training datasets for its automated machine learning platform. One example of this partnership in action is predicting customer churn and CX impact. With the combined power of DataRobot and CallMiner, enterprises can determine what behaviors, processes, and product decisions affect the likelihood of a customer to end their relationship because of dissatisfaction or to refer the company to friends in a positive light. Companies can then incorporate both this AI insight and prediction into their business practices to perform at the highest level possible.

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