Nuance Expands Open Architecture to Deliver More Flexible, Enterprise-Grade Conversational AI

Nuance Communications, Inc., a provider of conversational AI innovations, announced the Nuance Intelligent Engagement Platform will expand its open, cloud-agnostic framework, adding new Intelligent Engagement Services and broadening back-end integration capabilities— allowing organizations around the globe to leverage Nuance’s decades of experience building conversational AI technologies while modernizing the relationship between businesses and technology. 

Nuance has a history of effectively integrating its Intelligent Engagement Platform with complex systems, including for some of the world’s biggest consumer brands, global financial services organizations, and leading telcos. By expanding its open architecture, Nuance can continue to meet organizations where they are and ensure deployments are driving true ROI by leveraging existing infrastructure and legacy investments and deploying however is most effective for a given customer’s business. Not only does it allow large organizations to better customize deployments to fit their dynamic needs, the expansion also lets smaller organizations more readily access the tried and true technology that has powered the Fortune 100’s most successful Conversational AI deployments to date.

The Nuance Intelligent Engagement Platform now offers:

  • Access to conversational building blocks via microservices and APIs including:
    • Conversational AI Services for Speech to Text, Natural Language Understanding, Text to Speech, and Dialog Management
    • Messaging Services for automated and human-assisted customer engagement across channels
    • Agent AI Services that empower agents and supervisors with relevant, real-time information
    • Security and Biometrics Services for Authentication and Fraud Prevention
  • Enhanced back-end solution integration to third-party cognitive engines and data sources to augment Intelligent Engagement
  • Cloud-agnostic flexibility allowing organizations to deploy the same solutions across Nuance Hosted, Public Cloud or Private Cloud

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