TP Vision to Deploy Vonage's Contact Center and Speech Analytics Solutions
TP Vision has selected Vonage's contact center and speech analytics solutions to better serve its customerbase by delivering exceptional experiences.
TP Vision will deploy Vonage's cloud contact center solution for its Salesforce integration, routing, and reporting capabilities, together with its integrated speech analytics technology, Conversation Analyzer.
"We're extremely pleased to bring the incredible combination of Vonage and Salesforce to TP Vision. Implementing a single, scalable cloud contact center solution across our business will enable us to improve every interaction we have with customers, and with Vonage's Conversation Analyzer, we can dive into our metrics to improve call quality and training," said Kim Dix-Huijts, head of corporate CS Control Tower at TP Vision, in a statement.
Vonage's fully-integrated Conversation Analyzer solution uses speech-to-text to transcribe calls and deliver intelligent content categorization for instant insight into common themes, as well as data visualization for analysis and understanding of the successes and challenges in every conversation.
"We're delighted to have been chosen as an important partner of TP Vision, helping the company deliver on its commitment to providing excellent customer service, while benefiting from complete flexibility and scalability. We look forward to seeing TP Vision enhance its customer satisfaction with Vonage's contact center and Conversation Analyzer solutions, as its advisors have great conversations through every interaction," said Paul Turner, vice president of strategic accounts at Vonage, in a statement.